Assistant Manager

Key Responsibilities

1. Overall Cafe Operations – Ensure smooth day-to-day functioning of the entire cafe.
2. Team Management – Manage rosters, attendance, weekly offs, discipline and staff briefings.
3. Barista Leadership – Oversee coffee quality, recipes, calibration, beverage consistency and training.
4. Sales & Upselling – Drive daily sales targets, APC and team upselling.
5. Inventory & Cost Control – Monitor stock, indents, consumption, wastage and COGS.
6. Quality & SOP Compliance – Maintain food, beverage, service and portion standards.
7. Customer Experience – Ensure excellent service, handle feedback and resolve complaints.
8. POS & Cash Management – Ensure billing accuracy, cash reconciliation, discounts and daily closing.
9. Equipment & Maintenance – Ensure regular cleaning, preventive maintenance and functioning of all cafe equipment; coordinate repairs when required.
10. Procurement, Hygiene & Reporting – Coordinate vendors, maintain hygiene standards, manage opening/closing checklists and submit daily operational reports.

Ownership & Accountability: Proactively identify and resolve operational issues and take complete ownership of the cafe’s day-to-day functioning rather than simply reporting problems to the owner.